This Privacy Policy describes how Lighthouse Voyages LLC ("Company," "we," "us," or "our") collects, uses, and shares information about you when you visit our website, join our communities (including LV Wayfinders), purchase our products or services, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
1.1 Information You Provide Directly
- Name, email address, phone number, and billing information when you register or purchase
- Business information you submit through intake forms, applications, or community profiles
- Communications you send us via email, SMS, or community platforms
- Content you post in community forums, discussions, or course completions
1.2 Information Collected Automatically
- Device identifiers, IP address, browser type, and operating system
- Pages visited, links clicked, and time spent on our website
- Cookies and similar tracking technologies (see Section 5)
1.3 Information from Third Parties
- Payment processors (Stripe, PayPal) — we receive transaction confirmations but do not store full card numbers
- Community platforms (Skool) — profile data and engagement activity
- Marketing platforms (GoHighLevel, ManyChat) — messaging interactions and opt-in status
2 How We Use Your Information
- To process payments and deliver products, services, and community access
- To send transactional messages including enrollment confirmations, account updates, and community notifications
- To send marketing and promotional communications where you have provided consent
- To personalize your experience and deliver content relevant to your business stage
- To improve our products, services, and overall user experience
- To comply with legal obligations and enforce our policies
- To detect and prevent fraud, abuse, and security incidents
3 How We Share Your Information
We do not sell your personal information. We may share your information with:
3.1 Service Providers
Third-party vendors who assist us in operating our business, including payment processors, email/SMS delivery platforms, CRM systems, and community hosting platforms. These providers are contractually bound to use your information only to provide services on our behalf.
3.2 Legal Requirements
We may disclose your information if required by law, subpoena, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4 SMS Communications
By opting in to SMS communications, you consent to receive text messages from Lighthouse Voyages LLC. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For help, reply HELP. Opting out will not affect your ability to access purchased services.
Transactional SMS includes account notifications, enrollment confirmations, and service-related updates.
Marketing SMS includes promotional offers, new resources, and community updates, and requires separate opt-in consent.
5 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze traffic patterns, and deliver targeted content. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.
6 Data Retention
We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will delete or anonymize it in accordance with applicable law.
7 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete information
- Deletion — Request deletion of your personal information, subject to legal obligations
- Opt-Out — Opt out of marketing communications at any time
- Data Portability — Request your data in a structured, machine-readable format
To exercise any of these rights, contact us at [email protected].
8 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
9 Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10 Third-Party Links
Our website and community platforms may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before submitting any personal information.
11 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. Continued use of our services after any changes constitutes your acceptance of the updated policy.